WE’RE HERE TO HELP
Contact Us
Please check your spam or junk e-mail inbox folder if you do not see our response. Our team responds to every ticket.
For best results, add “support@prostitcher.com” to your email contacts list.
Need technical support? Email us at support@prostitcher.com.
If you are having trouble using the designs in your robotic system, try your manufacturer’s customer support.
Find their link on our Quilting Systems Reference Page.
If you need help with the Pro-Stitcher design, download, or other Pro-Stitcher related situation, please send us and email or fill out the (above) form.
Need a gift card?
Pro-Stitcher will be adding gift cards to the shop soon. In the mean time, please reach out to us via email support@prostitcher.com to set up a custom purchase for your gift giving. We are happy to help.
My Account
The My Account tab in Pro-Stitcher is your personal dashboard to all purchased and downloaded designs. If you subscribe to our monthly club, you’ll have access to exclusive member content in the My Account area.
Please check the FAQ page for more answers regarding the My Account dashboard.
Contact us about My Account by emailing support@prostitcher.com.
Orders
Looking for your recent order? Sign into Pro-Stitcher and click the Account tab at the top of the page.
Once in My Account, click the Orders tab on the left. You may also find your order in Downloads, if you’ve previously downloaded it.
At this time, a physical product does not arrive in the mail. All orders are on Pro-Stitcher are digital.
Still need help? Please send us a note at support@prostitcher.com.
Returns/Transfers/Upgrades
- We do not permit returns.
- Refunds may be issued in the form of store credit.
- Transfers to friends/other quilters not permitted.
- Are you upgrading your machine/system and need to update my file types. Email us at support@prostitcher.com
Education
Soon, Pro-Stitcher will offer education blog and video content. Learn how to change the feel of a quilt through the quilting design selected. Learn how to arrange Pro-Stitcher designs in unconventional designs, and see some of your favorite designs stitched out in the real world.
Look for “using digital designs in your software” type education resources from your quilting/sewing machine’s manufacturer.
Design For Pro-Stitcher!
Send an inquiry email to info@prostitcher.com. We’ll be in touch with more details.
Partner With Pro-Stitcher!
Are you a quilting industry company with a digital design library?
Details coming soon. Until then, feel free to send an email to info@prostitcher.com.
Write to us!
Attention Pro-Stitcher
501 N 400 W
North Salt Lake City, UT 84054
Our privacy policy can be viewed here.